1. People come to you for help — instead of assuming that, if you really knew your job, you would intuitively know they needed help, and come to them without being asked.
7. When you identify viruses, spyware, unwanted popups, and crashes as "bad," and target them for elimination, the folks you help don't accuse you of being harsh and judgmental.
18. When you discover a new, better, more effective way to accomplish the goals you share with the folks you help, they're happy — not angry at you because it's different from "the way we've always done it."
Check out the whole list from the Pyromaniacs blog.
